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How ok33 Handles Your Personal Information

When you open an account with ok33, you share personal and payment details with us — and we take that seriously.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyYour Right to Access Your DataCookie Controls
ok33 How ok33 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about your data, a correction request, or a deletion inquiry — bring them to our support team directly. We handle privacy requests through the same channels you already use for account help, so there is no separate form to hunt down.

Live Chat Open the chat icon from your account dashboard. Privacy and data requests are handled by the same support agents who manage account queries.
Email Support Send your data request or correction to our support email address listed in your account settings. Include your registered mobile number for faster matching.
Account Settings Some data updates — like changing your contact number linked to your JazzCash or Easypaisa wallet — can be made directly inside your account profile.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your payment credentials for JazzCash, Easypaisa, and Raast are never stored on our servers — only the transaction reference that confirms a transfer cleared. Cookies on our site are used for session continuity, so if you log in on your phone in Karachi and later open a browser, your session picks up without asking you to re-enter your OTP. You can manage cookie preferences through your browser settings.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers your login, your OTP verification step, and any payment confirmation you submit.

Retention Policy

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request details of what we hold at any time.

Cookie Use

We use session cookies to keep you logged in across devices and analytics cookies to understand how the site is used. No cookie data is sold to advertisers.

Requesting Changes

To correct, export, or delete your data, contact support via live chat or email. We verify your identity first — usually through your registered mobile number — before acting on the request.

Privacy Policy Questions

These are the questions we hear most often about how ok33 manages your personal information. If something here does not cover your situation, our support team can dig into the specifics of your account.

We collect your name, contact number, date of birth, and the payment wallet you register — JazzCash, Easypaisa, or Raast. Identity documents may be requested during verification.

We share transaction references with payment processors only to confirm deposits and withdrawals. We do not share your JazzCash or Easypaisa credentials with any third party.

We retain account records for the period required under applicable law after closure. You can ask us exactly how long that applies to your account via support.

Yes. Contact our support team through live chat or email, confirm your identity with your registered mobile number, and we will compile your data on request.

We use session cookies for login continuity and analytics cookies for site performance. You can block or clear cookies in your browser settings; some features may not work without session cookies.

Some details, like your linked wallet number, can be updated directly in account settings. For identity records, contact support and we will walk you through the correction process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.